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ARgghhhh. I ordered a couple of Tupperware commuter mugs that were on sale, and they ran out temporarily. OK, that happens. But here's what makes me cranky:
Tupperware substituted something different without asking AND won't refund or exchange them! The sale flyer didn't say anything about limited supplies, or substitutions, etc.
My demo will refund my money, but then she's stuck with them because Tupperware won't allow her to exchange or refund them. She spent quite a long time on the phone trying.
Can you imagine this happening with SU? You open your box and instead of what you ordered, there's a tacky random item that you really DON'T want and you (or your demo) are stuck with it!
I'm just venting here; my demo went as far up the food chain on this as she could & I've written to Tupperware too. The folks my demo talked to said lots of people are upset but that management is firm: no refunds or exchanges.
That happened to me a couple of years ago and they gave me like a whole quart smaller sized bowl for the same price. I had ordered the bigger one because of my family size. Grrrrrr. I guess when it is just me and hubby we can start using it.
I have in the pasted had great service with them, But in the last 3 months I have not received any mail from them. They have not been much help in correcting the problem other than just mailing them out only after I call them long after everyone has gotten them.
__________________ "Life's like a movie, write your own ending, keep believing, keep pretending. We've done just what we set out to do."
-Kermit the Frog
SU! doesn't just have good customer service, they have the BEST customer (and Demo service) for that matter. I went probably at least a year without calling DS before the move, but since the move, I've had things pop up like many other demos have.
2 examples: Monday, out of the blue, a big box comes from SU! with just a set of door hangers in it. I did have a customer order that, but she had gotten hers already. I call DS to report it and they made a note and said to keep it! Great!
Wednesday, a hostess order was sent to my house (my free set came that day too!). One of the eyelet assortments had opened and spilled throughout this big box. I called to thank them for the gift and to just report that the eyelets opened and to recommend they continue to package them in little baggies like they used to. They've already shipped off a replacement package, even though I was able to salvage 99% of the eyelets.
They really take good care of us. I love this company and can't wait to tell my customers at workshops how friendly a company this is to work with!
__________________ He used to golf. Now, he trains for triathlons; buying a new bike, a wetsuit, new shoes, etc... I still stamp.
Diana
I would contact the Better Business Bureau and file a complaint. Also, if you paid with a credit card, dispute it with the credit card company. They will take care of it.
Stampin' Up! customer service is BY FAR the best. How great is it that when we call we don't have to go through 15 minutes of "Press 1 now".....Then get disconnected when we finally get a real person?
Can you imagine this happening with SU? You open your box and instead of what you ordered, there's a tacky random item that you really DON'T want and you (or your demo) are stuck with it!
Oh MY! That would stink! I cannot believe that Tupperware would waste their time sending out a substitution - I can see a different color - but a different object altogether? That just does not seem right. And the demo is stuck with it. Someone needs to go UP THE CHAIN of command! If not - that is definitely something the BBB needs to hear about....
SU customer service vs. other companies...
:shock: 
